Hiking in the Lake District

B&Q Suck donkey balls.

So K-day arived and our kitchen started to invade our house. We are one day in to the fitting proess and we already have a catalogue of errors to report 🙁 So where to start, at the very beginning I suppose;

  • Forgotten splash back – They completely forgot the stainless steel splash back, so Becca spent a long while on the phone getting them to sort it, in the end it took a several of attempts to sort it, and so the splash back had to be express deliveryed.
  • Early delivery – Despite giving an 8 hour delivery window starting at midday they decided to deliver the tiles at 8:30, telling us they would come back later to give us the rest.
  • Scratched splash back – The splash back turned up out of the blue with no warning from the delivery people after the origional delivery, we were of course at work, so they left it with a neighbour. On closer inspection it looked like it had been dragged across a concrete floor for several miles, the box was knackered and the steel very scratched. No chance of a new one being sent until June.
  • Bent sink – The fitters turned up this morning and found the sink was as bent as a banana.
  • Much longer fitting time – We were told it would take three days to do the whole thing, the first thing the fitters said was it would take over a week.
  • Forgotten larder bit – Having made a lot of progress today the builder left this evening, when Becca saw the larder he had fitted we realised that he had put shelves in it instead of the magic pull out draw thing it is supposed to have.

And so that brings us to the end of day one, we have one partially fitted kitchen and a draft complaint letter. It currently looks like the timetable for completion is:
Units fitted by Friday,
Tiling done next week,
Splash back delivered and fitted in a couple of weeks,
Larder unit delivered and fitted sometime in the distant future.

Yes, that is, 3 days to over a month to fit our kitchen 🙁 The moral of this story is to never ever ever get anything from B&Q.

2 responses to “B&Q Suck donkey balls.”

  1. Emma says:

    B&Q definitely suck. Bloody cowboys. I will never shop there again after the experience I just had. Their after sales care is non existent!

  2. tom says:

    i worked for these idiots for a few months last year………then left.awful people and company to work for/with.

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